Your Privacy is Our Priority
Welcome to RSNY Cyber Support. This page has been created to provide you with the information, tools, and resources you need to protect your personal information following the recent data security incident at Radiosurgery New York (RSNY).
About the Incident
At RSNY, we take the protection of your personal information seriously. Recently, we identified unauthorized access to a limited portion of our systems. This incident involved the exfiltration of certain files from a non-production server containing scanned documents. While we quickly contained the situation, some patient information may have been affected.
For a detailed explanation, please refer to the notification we sent to affected individuals. If you have additional questions, please contact our support team.
Free Identity Protection Service
To assist you in safeguarding your information, RSNY has partnered with IDX, a trusted leader in identity protection, to offer free identity monitoring and protection services.
Features of IDX’s Service:
- Credit Monitoring: Alerts for changes to your credit report.
- Identity Restoration: Expert assistance in recovering your identity if it is misused.
- $1 Million Insurance: Coverage for eligible expenses related to identity theft.
How to Enroll:
- Visit IDX Enrollment Portal.
- Follow the simple steps to create your account and activate your protection.
Recommended Actions
We recommend taking the following precautions to protect your information:
- Enroll in IDX Identity Protection: Use the steps above to activate your free account.
- Monitor Your Accounts: Regularly review your financial, medical, and credit accounts for any unauthorized activity.
- Place a Fraud Alert: Consider contacting major credit bureaus to place a fraud alert on your file.
- Equifax: 1-888-766-0008
- Experian: 1-888-397-3742
- TransUnion: 1-800-680-7289
- Report Suspicious Activity: If you detect unusual activity, contact IDX or RSNY immediately for assistance.
How RSNY is Protecting Your Information
We have implemented several measures to ensure the security of your information and prevent future incidents:
- Applied security patches to the identified vulnerability.
- Enhanced data storage protocols to secure sensitive information.
- Strengthened system monitoring and threat detection tools.
- Conducted cybersecurity training for our staff.
Contact Us
We are here to support you. If you have any questions or need assistance, please reach out through any of the following channels:
Our team is committed to helping you through this process and ensuring your information remains protected.
FAQs
1. What happened?
An unauthorized party accessed a portion of RSNY’s systems containing limited patient information. The situation has been contained, and we are taking all necessary steps to address it.
2. Is all of my information compromised?
No. The breach was limited to scanned documents on a non-production server. Critical patient systems and broader infrastructure were not affected.
3. How long do I have to enroll in IDX?
You can enroll in IDX’s service at any time; do it as soon as possible. We encourage you to act promptly.
4. What if I suspect identity theft?
Contact IDX immediately through the identity restoration feature, or reach out to RSNY for guidance.
Stay Updated
We will continue to update this page as more information becomes available. Please check back regularly for updates and new resources.
Visit IDX Enrollment Portal Now
